Last updated: September 11, 2023
All visitors (“Site Visitors”) to the Company’s website located at ultramail.ai (the “Site”);
Anyone who downloads and uses (“Platform Visitors”) the Company’s web or app-based software platform (the “Platform”);
Anyone who enrolls for the Services of the Company (“Clients”).
Site Visitors, Platform Visitors, and Clients are referred to collectively as “Users”.
In order to ensure the free, informed, and unambiguous consent of our Users to the collection and use of personal data, the Company requires all Users to read this Policy and accept the terms and conditions contained herein, together with consent to release personal data subject to such terms and conditions.
This Policy addresses the following topics:
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Data retention and deletion
Data usage and processing
Data sharing and disclosure
What are your data protection rights?
What are cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
How to contact us
How to contact the appropriate authorities
III. WHAT DATA DO WE COLLECT?
The Company collects the following data on all Users:
Personal identification information, such as name, email, address, and phone number
Information on your browser, IP address, location, and device
Information on your behavior on our website, including pages viewed, links clicked, and actions taken
Transaction information, including information related to the use of the Services, types of Services requested, dates and times of such requests, payment methods, and other similar information.
Location data, including User location searches
Communications data, including messages, comments, or file transmissions
IV. HOW DO WE COLLECT YOUR DATA?
Users directly provide data to the Company. The Company collects data and processes data when Users:
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
Use or view the Site via your browser’s cookies
Submit content to the Site, like reviews, messages, or comments
Enable access to their device’s location-tracking functionality, whether the Site or Platform is running in the foreground (Platform or Site open and on-screen) or background (Platform or Site open but not on-screen). Certain functionality may be affected while location data is turned off.
Clients expressly and directly provide personal data, including payment information, to the Company via the Site when enrolling for the Services.
V. HOW WILL WE USE YOUR DATA
The Company collects data from Users in order to:
To enhance the safety and security of our Users and Services
For customer support
For research and development
To enable communications between users
To send marketing and non-marketing communications to users
In connection with legal proceedings
The Company does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
The Company provides software Services as defined in the User Agreement. The Company may collect data from its Clients in order to perform such services (the “Services”).
Clients consent to the release of this information and data to the Company for the purpose of the performance of the Company’s Services for the Client’s benefit. This release of information and the relationship between the Company and its Clients is subject to the User Agreement.
VI. HOW DO WE STORE YOUR DATA?
The Company securely stores Client data on servers leased from a reputable third party hosting service located in the United States. Data is retained in accordance with the Company’s User Agreement.
VII. DATA RETENTION AND DELETION
The Company retains user profile, transaction, and other information for as long as a user maintains their account.
Users may request deletion of their account at any time. Following such requests, the Company deletes the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. For example, the Company retains location, device, and usage data for these purposes for a minimum of 7 years; while it retains such data, it may also use it for purposes of safety, security, fraud prevention and detection, and research and development. In certain circumstances, the Company may be unable to delete a user’s account, such as if there’s an outstanding credit on the account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, the Company will delete the account as described above.
The Company may also retain certain information if necessary, for purposes of safety, security, and fraud prevention. For example, if the Company deactivates a user’s account because of unsafe behavior or security incidents, the Company may retain certain information about that account to prevent that user from opening a new account in the future.
VIII. DATA USAGE AND PROCESSING
We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our Users are located, but generally include processing personal data:
To provide requested Services and features In order to provide our Services, we must collect and use certain personal data. This includes:
User profile data, which we use to establish and maintain User accounts; verify User identity; communicate with Users about their orders and accounts; and enable Users to make or receive payments (as and if applicable)
Usage data, which is necessary to maintain, optimize, and enhance the Company’s Services
Information relating to customer support
For purposes of the legitimate interests of the Company or other parties This includes using personal data to maintain and enhance our Users’ safety and security. For example, we use personal data to prevent use of our Services by Users who have engaged in inappropriate or dangerous behavior, such as by retaining data of banned Users to prevent their use of the Platform.
This also includes purposes such as combating fraud; improving our Services, direct marketing, research, and development; and enforcing the Company’s User Agreement.
In addition, it includes using personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal or insurance claims, and to protect the rights and safety of others.
To fulfill the Company’s legal obligations We collect and use personal data to comply with applicable laws. The Company may also share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties pursuant to legal processes.
With consent The Company may collect and use personal data based on the User’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected on the basis of consent and will be deleted once no longer necessary for the purposes collected.
A User who has provided consent to a collection or use of their personal data can revoke it at any time. However, the User will not be able to use any Service or feature that requires collection or use of that personal data.
IX. DATA SHARING AND DISCLOSURE
Some of the Company’s products, Services, and features require that we share data with other Users or at a User’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
The Company may share the data we collect:
With Other Users This includes sharing User’s personally identifying information shared on the Platform, including to such User’s Profile on the Platform.
At the User’s request This includes sharing data with:
Other people at the User’s request.
Company business partners. For example, if a User requests a service through a partnership or promotional offering made by a third party, the Company may share certain data with those third parties. This may include, for example, other services, platforms, apps or websites that integrate with our APIs.
With the general public Questions or comments from Users submitted through public forums such as the Company blogs and the Company social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a User.
With the User account owner If a User requests transportation or places an order using an account owned by another party, we may share their order or trip information, including real-time location data, with the owner of that account.
With the Company subsidiaries and affiliates We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, the Company processes and stores data in the United States on behalf of its international subsidiaries and affiliates.
With the Company service providers and business partners The Company provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
Payment processors and facilitators
Background check and identity verification providers (as applicable)
Cloud storage providers
Marketing partners and marketing platform providers, including social media advertising services
Data analytics providers
Research partners, including those performing surveys or research projects in partnership with the Company or on the Company’s behalf
Vendors that assist the Company to enhance the safety and security of its apps
Consultants, lawyers, accountants, and other professional service providers
Insurance and financing partners
Vehicle solution vendors or third-party vehicle suppliers
For legal reasons or in the event of a dispute The Company may share Users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing personal data with law enforcement officials, public health officials, other government authorities, or other third parties as necessary to enforce our User Agreement or other policies; to protect the Company’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
With consent The Company may share a User’s personal data other than as described in this notice if we notify the User and they consent to the sharing.
The Company may send its Users information about products and services of the Company, always with the consent of the User. Clients consent to marketing and promotional communication when they enroll for the Services pursuant to the User Agreement.
If you have agreed to receive such marketing materials, you may always opt out at a later date. You have the right at any time to stop the Company from contacting you for marketing purposes.
XI. WHAT ARE YOUR DATA PROTECTION RIGHTS?
The Company is committed to making you fully aware of all of your data protection rights.
Every User is entitled to the following:
The right to access - You have the right to request from the Company copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that the Company correct any information you believe is inaccurate. You also have the right to request the Company to complete information you believe is incomplete.
The right to erasure - You have the right to request that the Company erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that the Company restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to the Company’s processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that the Company transfer the data collected to another organization, or directly to you, under certain conditions.
Clients who voluntarily provide their personal data in order for the Company to provide Services do so pursuant to the Company’s User Agreement. The retention, return, transfer, and destruction of personal data provided for such purposes is subject to the terms of such User Agreement.
If you make a request, the Company has one month to respond to you. If you would like to exercise any of these rights, please contact us at:
XII. WHAT ARE COOKIES?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit the Site, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
Remembering User preferences and settings
Determining the popularity of content
Delivering and measuring the effectiveness of advertising campaigns
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those.
XIV. HOW TO MANAGE YOUR COOKIES
You can set your browser not to accept cookies, and you can remove cookies from your browser. However, in a few cases, some of the Site features may not function as a result.
XV. PRIVACY POLICIES OF OTHER WEBSITES
The Company keeps this Policy under regular review and places any updates on its website. This Policy was last updated on July 7, 2023.
XVII. HOW TO CONTACT US
If you have any questions about this Policy, the data we hold from you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:
XVIII. HOW TO CONTACT THE APPROPRIATE AUTHORITIES
Should you wish to report a complaint or if you feel that the Company has not addressed your concern in a satisfactory manner, you may contact your local Data Protection Authority. Click here for a list of jurisdictions, together with their respective Data Protection Authority and related contact information.
XVIIII. EMAIL DATA SHARED WITH THIRD PARTIES
Ultra shall not retain any email data, including but not limited to subject lines and HTML bodies, directly within its proprietary databases. Such email data may be transiently shared with authorized third-party service providers for the exclusive purpose of synthesizing analytical insights to be displayed within the application. Subsequent to the completion of this analytical process, all aforementioned email data shall be irrevocably deleted, ensuring no persistent storage thereof. Ultra's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.